Sujet en attente de réponse

CNN broken again

paul brian43101849
paul brian43101849

paul brian43101849

Niveau
0
41 / 100
points

HI 8 days ago you fixed CNN (channel 168) now it has the same sound problem the sound is about 1 second out from the picture please can you fix again thank you

Réponses de la communauté

Olivier - Equipe CANAL
Olivier - Equipe CANAL

Olivier - Equipe CANAL

Niveau
4
5000 / 5000
points
Equipe

Hi / Bonsoir,

It seems like the issue has been solved meanwhile. Il semblerait que le souci ait été résolu entre temps.

Thank you for your patience. Merci pour votre patience.

calande
calande

calande

Niveau
1
329 / 750
points

Problème aussi toujours présent sur l'interface web : https://www.canalplus.com/live/tab/infos?channel=30

calande
calande

calande

Niveau
1
329 / 750
points

Bonjour, sur Android TV, le problème est revenu. Son en décalage par rapport à la vidéo.

paul brian43101849
paul brian43101849

paul brian43101849

Niveau
0
41 / 100
points

HI yes thank you for fixing but now its Saturday its broken again can you please fix it again
Thank you

Olivier - Equipe CANAL
Olivier - Equipe CANAL

Olivier - Equipe CANAL

Niveau
4
5000 / 5000
points
Equipe

The issue is now solved. 


Thank you again for your patience. I wish you a very nice evening.

Olivier - Equipe CANAL
Olivier - Equipe CANAL

Olivier - Equipe CANAL

Niveau
4
5000 / 5000
points
Equipe

Hi Paul,

Thank you for your report. I have informed our engineering and technical services in that matter.

I will keep you informed as soon as the issue is solved. Thank you for your patience.