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- Olivier - Equipe CANAL
- Niveau
- 4
- 5000 / 5000
- points
- Equipe
Hi Timothy,
As you are abroad, you won't be able to dial our usual customer service number. Feel free to send an email directly: servicesclients@canal-plus.com
- Timothy33253897
- Niveau
- 0
- 23 / 100
- points
Thankyou. How do I go about obtaining a refund for the movies I purchased?
- Olivier - Equipe CANAL
- Niveau
- 4
- 5000 / 5000
- points
- Equipe
Hi Timothy,
It is indeed the reason why you can't use myCANAL. It is supposed to be available only in Europe. Using a VPN will not help either as you should get the same kind of error panel.
- Timothy33253897
- Niveau
- 0
- 23 / 100
- points
Yes. It will not download os Mac, iOS or apple tv. Could it be because I am in Australia?
- Remy - Equipe CANAL
- Niveau
- 4
- 5000 / 5000
- points
- Equipe
Hi Thimothy,
Did you try to delete the myCANAL download app and to install it again ?
