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Can't download

Timothy33253897
Timothy33253897

Timothy33253897

Niveau
0
23 / 100
points

Hello.

I don't speak French. But I have a download problem. See screenshot:

Réponses de la communauté

Olivier - Equipe CANAL
Olivier - Equipe CANAL

Olivier - Equipe CANAL

Niveau
4
5000 / 5000
points

Hi Timothy,

As you are abroad, you won't be able to dial our usual customer service number. Feel free to send an email directly: servicesclients@canal-plus.com

Timothy33253897
Timothy33253897

Timothy33253897

Niveau
0
23 / 100
points

Thankyou. How do I go about obtaining a refund for the movies I purchased?

Olivier - Equipe CANAL
Olivier - Equipe CANAL

Olivier - Equipe CANAL

Niveau
4
5000 / 5000
points

Hi Timothy,

It is indeed the reason why you can't use myCANAL. It is supposed to be available only in Europe. Using a VPN will not help either as you should get the same kind of error panel.

Timothy33253897
Timothy33253897

Timothy33253897

Niveau
0
23 / 100
points

Yes. It will not download os Mac, iOS or apple tv. Could it be because I am in Australia?