Sujet en attente de réponse

bought a movie and got charged for it but cannot find it in my library

Aya57824027
Aya57824027
Niveau
0
2 / 100
points

hello,
I purchased a film and got charged for it, but I cannot find it in my library. Help?

Réponses de la communauté

Olivier - Equipe CANAL
Olivier - Equipe CANAL
Niveau
4
5000 / 5000
points
Equipe

Greetings Aya,

From what kind of device did you order this content? Have you checked if your video was available on this url?

https://www.canalplus.com/mes-videos/