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Refused payment

Jonathan52970931
Jonathan52970931
Niveau
0
48 / 100
points

I cant make purchases of movies on my canal because it "refuses payment" from my credit card. Why is that?

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Greetings Jonathan,

What kind of credit card are you trying to use? (American Express, Visa, etc.) + From what kind of device are you trying to do the purchase?

If you try and login to our CANAL VOD Website, are you able to complete your purchase?

Réponses de la communauté

Jonathan52970931
Jonathan52970931
Niveau
0
48 / 100
points

I'm trying to purchase CANAL VOD content from France. What should I do?

Jonathan52970931
Jonathan52970931
Niveau
0
48 / 100
points

I'm trying trying to purchase CANAL VOD content from France. What should I do?

Remy - Equipe CANAL
Remy - Equipe CANAL
Niveau
4
5000 / 5000
points
Equipe

Hello Jonathan,

Are you trying to purchase a CANAL VOD content from France or from abroad ?