Sujet en attente de réponse

subscription cancelation request

MOHAMED NAGIB51174343
MOHAMED NAGIB51174343
Niveau
0
22 / 100
points

I keep receiving request to pay,although i have never asked for your services and never watched any of your programs simply because we do not live in france we only visit for few days every now ande then. last may we called you and sent you a letter to cancel and you told us that i should pay first to cancel my subscription, the thing which we did , yet you are still asking for payment....pls. cancel any subscription with you immediatly.
hope to receive your confirmation by return. best regards

Réponses de la communauté

Olivier - Equipe CANAL
Olivier - Equipe CANAL
Niveau
4
5000 / 5000
points
Equipe

Greetings Mohamed,

First things first, do you remember how this contract was subscribed initially? How was CANAL+ able to initiate a contract in the first place?